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Customer Service Supervision – Quality Matters As Much As Quantity

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


This video shows how a supervisor who focuses on performance numbers and dismisses employee concerns creates uncaring service providers, and in contrast how a supervisor who cares about his employees, develops service providers who care about their customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Customer Service Supervision – Quality Matters As Much As Quantity thumbnails on a slider
Customer Service Supervision – Quality Matters As Much As Quantity thumbnails on a slider
Customer Service Supervision – Quality Matters As Much As Quantity thumbnails on a slider
Customer Service Supervision – Quality Matters As Much As Quantity thumbnails on a slider

    Key Audience


    Supervisors of Customer Service Reps

    Course Topics


    Quality Matters as Much as Quantity

    Workplaces


    Offices

    Course Detail


    Course ID
    vviscssq_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes