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Customer Service Supervision – Tell People What They’re Doing Right

1 Lessons
3-3 Minutes
0 Quiz Questions

Course Overview


When a supervisor only comments on what an employee is doing wrong, they create bad feelings that are passed on to customers. This video shows how when one supervisor focuses on what an employee is doing right, the rep is more motivated, engaged and ready to help customers. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service: So Help Me, Supervisor Edition.”

Customer Service Supervision – Tell People What They’re Doing Right thumbnails on a slider
Customer Service Supervision – Tell People What They’re Doing Right thumbnails on a slider
Customer Service Supervision – Tell People What They’re Doing Right thumbnails on a slider
Customer Service Supervision – Tell People What They’re Doing Right thumbnails on a slider

    Key Audience


    Customer Service Supervisors and Managers

    Course Topics


    Tell People What They're Doing Right

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    vviscsst_vod

    Time

    3-3 Min
    Questions
    0

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes