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Customer Service – The Invisible Customer

1 Lessons
2-2 Minutes
0 Quiz Questions

Course Overview


This video starts with an example of how a customer, when ignored by a store’s staff posts an online video of his frustrating experience. A simple solution is illustrated: give the customer your undivided attention and avoid the bad publicity. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, “Customer Service Gone Viral.”

Customer Service – The Invisible Customer thumbnails on a slider
Customer Service – The Invisible Customer thumbnails on a slider
Customer Service – The Invisible Customer thumbnails on a slider
Customer Service – The Invisible Customer thumbnails on a slider

    Key Audience


    Customer service reps

    Course Topics


    The Invisible Customer

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    at30csic_vod

    Time

    2-2 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    No

    Lessons

    1

    Remediation

    No

    Bookmarking

    No

    Feedback

    No

    Microlearning

    Yes