View All Courses

Customer Service: Understanding the Customer’s View

5 Lessons
14-24 Minutes
10 Quiz Questions

Course Overview


This Video On Demand uses the humorous, personal experiences of the narrator, Cliff, to present examples of poor customer service in multiple environments. The video training emphasizes the need to treat customers with respect, be sincere and friendly, and to help problem solve. Takeaways from this entertaining video includes the importance of acknowledging the customer, maintaining neatness, always putting people first, solving the customer’s problem, being sincere, saying “You’re Welcome,” and thanking customers for their patronage. Poor customer service is the main reason businesses lose patrons, and word of bad service travels fast. This video puts the viewer in the customer’s shoes and effectively demonstrates what poor service looks like and how to deliver good, friendly service.

Customer Service: Understanding the Customer’s View thumbnails on a slider
Customer Service: Understanding the Customer’s View thumbnails on a slider
Customer Service: Understanding the Customer’s View thumbnails on a slider
Customer Service: Understanding the Customer’s View thumbnails on a slider

    Key Audience


    Customer service representatives engaging in face-to-face service

    Course Topics


    Introduction
    Who is a Customer?
    Customer Expectations
    Good Customer Service
    Conclusion

    Course Detail


    Course ID
    crmlcsuc_vod

    Time

    14-24 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no