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Customer Service Words To Avoid

10 Lessons
20-40 Minutes
20 Quiz Questions

Course Overview


Sometimes a customer-facing employee may say something to a customer with good intentions that ends up making the situation worse. This training goes through different scenarios where an employee might say the wrong thing and shows the correct way to handle the situation. This training gives tips on what phrases to avoid, what to do when adversity arises, and how to improve communication with customers. Use this course to learn the words to avoid and provide exemplary customer service.

Customer Service Words To Avoid thumbnails on a slider
Customer Service Words To Avoid thumbnails on a slider
Customer Service Words To Avoid thumbnails on a slider
Customer Service Words To Avoid thumbnails on a slider

    Key Audience


    Customer Service representatives

    Course Topics


    Introduction
    Calm Down
    Can I Be Honest With You?
    No Problem
    Our Computers Are Slow
    What’s Your Name Again?
    Yes, But…
    Sorry, That’s Our Policy
    You Don’t Understand
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskukwcs_vod

    Time

    20-40 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    10

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no