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Customer Service: You’ve Got Customers

6 Lessons
19-29 Minutes
10 Quiz Questions

Course Overview


The customer is always right. There isn’t a saying that boils down the business of business more simply. However, in a time when buyers can more readily (and rudely) grab the megaphone, it’s sometimes easy to forget the fundamentals. Told through a relatable first-person narrative, this video reemphasizes the importance of action-driven service. Viewers hear from Michael, a college-aged waiter, as he deals with archetypal guests. The video demonstrates customer service as he learns the value of honesty, initiative and persistence on the job. Use this course to refresh your customer service staff on best practices for providing exemplary service.

Customer Service: You’ve Got Customers thumbnails on a slider
Customer Service: You’ve Got Customers thumbnails on a slider
Customer Service: You’ve Got Customers thumbnails on a slider
Customer Service: You’ve Got Customers thumbnails on a slider

    Key Audience


    Customer-facing employees

    Course Topics


    Introduction
    Be Honest
    Listen Before You Sell
    Follow Through On Customer Requests
    Take Initiative
    Conclusion

    Course Detail


    Course ID
    vvisygcu_vod

    Time

    19-29 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    Yes

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no