View All Courses

Customer Service

10 Lessons
22-32 Minutes
10 Quiz Questions

Course Overview


As you can imagine, customer service is critical in any sales or customer-facing position. Good customer service can even help insulate a company from potentially debilitating economic conditions. This training provides you with clear instructions on how to provide great customer service, through amusing examples of what to do and what not to do. Some of the best practices shared in this course cover topics such as how to pay attention to your environment, how small changes can make a big difference, wait times, and how to deal with irate customers. If you do not listen to your customers, fail to have knowledge of the items you are selling, or you make things overly complicated, you will lose your customers. This training lesson gives you examples of how these mistakes play out. Utilize the information presented here and learn how to give proper customer service and ensure your customers remain happy and loyal to your business.

Customer Service thumbnails on a slider
Customer Service thumbnails on a slider
Customer Service thumbnails on a slider
Customer Service thumbnails on a slider

    Key Audience


    Anyone in a customer-facing role

    Course Topics


    A Tale Of Two Businesses
    Pay Attention To Your Environment
    Little Things Matter
    Your Wait Time Is Approximately...Forever
    Customer Service 101: The Basics Of Bad Customer Service
    A Playful Way To Annoy Your Customers
    Dealing With Irate Customers
    Follow Every Rule
    Using Proper English And Grammar Can Only Hurt Your Career
    Sound Excited Already!

    Course Detail


    Course ID
    tjhccser_vod

    Time

    22-32 Min
    Questions
    10

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    No

    Lessons

    10

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no