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Customer Win Back Techniques

5 Lessons
9-9 Minutes
0 Quiz Questions

Course Overview


Businesses rely on their customers to remain in business. Research shows businesses have a much greater chance of selling to an existing or previous customer than to someone who has never done business with the company before. This video training explores ways to win back customers. This training explains the reasons to care about lost customers. Viewers learn how win back programs work and what techniques to use to regain customer trust. It is less expensive to reengage a former customer than it is to find new customers. Use this video to educate employees about customer win back techniques.

Customer Win Back Techniques thumbnails on a slider
Customer Win Back Techniques thumbnails on a slider
Customer Win Back Techniques thumbnails on a slider
Customer Win Back Techniques thumbnails on a slider

    Key Audience


    Anyone in a customer service or sales role

    Course Topics


    Introduction
    Why Care About Lost Customers?
    How Win Back Programs Can Help
    Regain Customer Trust
    Recap

    Workplaces


    Offices

    Course Detail


    Course ID
    lplncwba_vod

    Time

    9-9 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no