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Delivering Balanced Customer Service

8 Lessons
17-37 Minutes
20 Quiz Questions

Course Overview


Businesses lose millions of dollars every year because of poor customer service. This training explains how to provide personal and caring customer service in a businesslike, friendly manner. Viewers learn the importance of keeping a smile in your voice and maintaining a high-energy level when handling telephone calls all day long. The video shows scenarios for problem solving and displaying empathy in difficult or unpleasant situations. The training emphasizes how to avoid “emotional leakage” by regaining your professional composure and shifting gears emotionally. This is a great training for new or veteran customer service representatives to help stay focused on providing balanced customer service.

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Delivering Balanced Customer Service thumbnails on a slider
Delivering Balanced Customer Service thumbnails on a slider
Delivering Balanced Customer Service thumbnails on a slider

    Key Audience


    Customer service representatives, call center specialists and help desk personnel

    Course Topics


    Introduction
    What Is Business Friendly Customer Service?
    Every Call Is Unique
    Solve The Problem - Don't Argue
    Show Empathy
    Smile
    Avoid Emotional Leakage
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskubfcs_vod

    Time

    17-37 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no