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Difficult Customer Types

7 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


We all have difficult people in our lives, and our professional lives are certainly no exception. When you’re in a customer-facing role, the way you deal with difficult people has an impact on your organization’s reputation, making those interactions critical. This training module provides guidance on dealing with difficult types of customers. This course can be used to train new and existing employees in honing their customer service skills. It covers dealing with different types of difficult customers, such as those who are angry, nonstop talkers, and know-it-all customers. The course also provides tips on how to handle a language barrier. Utilize this course to help facilitate your customer service staff in providing excellent service for the most difficult of customers.

Difficult Customer Types thumbnails on a slider
Difficult Customer Types thumbnails on a slider
Difficult Customer Types thumbnails on a slider
Difficult Customer Types thumbnails on a slider

    Key Audience


    This course is geared toward anyone in a customer-facing role interested in improving their customer service delivery skills.

    Course Topics


    Introduction
    Angry Customers
    Non-Stop Talking Customer
    Know-It-All Customer
    Customer With A Language Barrier
    Handling Verbal Complaints
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplndcty_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no