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Email And Business Writing: Authoring Emails When Angry

1 Lessons
3-7 Minutes
4 Quiz Questions

Course Overview


This vignette talks about handling email correspondences when angry or upset. It explains emotional leakage and the importance of avoiding this potentially disastrous problem. It explains various situations and effective ways to approach each with tact and diplomacy. This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

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    Key Audience


    Anyone using email for work

    Course Topics


    Authoring Emails When Angry

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuemae_vod

    Time

    3-7 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes