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Email And Business Writing: Complete Collection

19 Lessons
57-87 Minutes
30 Quiz Questions

Course Overview


Email has become a fundamental component in everyday life, both for business and personal use. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. This course provides tips, recommendations and reminders to help employees improve their communication skills with co-workers and deliver a higher level of service to customers. Topics in this course cover some of the basic elements of email, such as the subject line, address fields, and opening and closing lines. The course also provides insights into topics such as confidentiality, handling irate customers, humor in email, and internal customer service. Use this course to provide an overview of email best practices for employees to utilize when communicating with co-workers and customers.

Email And Business Writing: Complete Collection thumbnails on a slider
Email And Business Writing: Complete Collection thumbnails on a slider
Email And Business Writing: Complete Collection thumbnails on a slider
Email And Business Writing: Complete Collection thumbnails on a slider

    Key Audience


    Anyone who uses email for work, particularly those who communicate with customers

    Course Topics


    Introduction
    Synchronous vs Asynchronous Communications
    The Subject Line
    Address Fields
    Opening And Closing Lines
    Composing A Message
    Proofreading
    Message Length
    Writing With Conviction
    Jargon And Shortcuts
    Respond Promptly
    Confidentiality
    Handling Irate Customers
    Replying To All
    Humor In Email
    Tools For Emphasis
    Authoring Emails When Angry
    Internal Customer Service
    Inappropriate Topics

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuemcc_vod

    Time

    57-87 Min
    Questions
    30

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    19

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no