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Email And Business Writing: Handling Irate Customers

1 Lessons
4-10 Minutes
6 Quiz Questions

Course Overview


This course talks about appropriately handling irate, angry and upset customers. The course demonstrates the appropriate steps to deal with an angry customer by employing a proven strategy to keep control. Examples are shown on how to craft a response using the ASAP method in order to diffuse anger, resolve the issue, and make every effort to retain the customer. This course is part of the Email and Business Writing series. While most of us have figured out how to send and receive emails by now, there are some nuances of this form of communication that are not common sense. These short vignettes demonstrate specific practices for crafting professional and effective business emails. These tips help users create great customer service experiences and build business relationships with colleagues.

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    Key Audience


    All customer-facing employees

    Course Topics


    Handling Irate Customers

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuemhi_vod

    Time

    4-10 Min
    Questions
    6

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes