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Emotional Intelligence In The Workplace

18 Lessons
14-24 Minutes
10 Quiz Questions

Course Overview


Emotional intelligence is the ability to recognize, manage, and harness the emotions of yourself and others in private and social interactions. Emotional intelligence improves decision making, conflict resolution, personal relationships, and leadership skills, and can often be the difference between success and failure. It is also a skill that can be developed. This course shows employees how to develop and improve their own emotional intelligence. To use emotional intelligence, you must first be aware of your emotions and how they affect you and your interpersonal relationships. Once you can recognize your emotions and how they affect your reactions, you can begin to channel them into creating positive results. These are two of the areas in which you can help develop your emotional intelligence; this training video explores those and fourteen others, including non-verbal cues, listening, and benefitting from criticism. Utilize the information provided here and put emotional intelligence into action in the workplace.

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Emotional Intelligence In The Workplace thumbnails on a slider
Emotional Intelligence In The Workplace thumbnails on a slider
Emotional Intelligence In The Workplace thumbnails on a slider

    Key Audience


    All employees

    Course Topics


    Introduction
    Self-Recognition
    Self-Management
    Patience
    Personal Values
    Channeling Emotions
    Recognizing Emotions In Others
    Non-Verbal Cues
    Listening
    Applying Emotional Intelligence
    Benefiting From Criticism
    Providing Feedback
    Apologize When You Are Wrong
    Forgiveness
    Keep Your Word
    Help Others Succeed
    Watch For Manipulation
    Conclusion

    Workplaces


    Offices

    Course Detail


    Course ID
    tabceiiw_vod

    Time

    14-24 Min
    Questions
    10

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    18

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no