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Emotional Intelligence

5 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Psychology Today refers to emotional intelligence as the ability to identify and manage one’s own emotions, as well as the emotions of others. If you’re working with patients, clients, or customers, especially in high pressure and high stress situations, honing your emotional intelligence, or EI, is especially important. The course covers the basics of EI, including the four abilities of EI, the four factors of EI, and how to manage EI. Utilize this course among any of your staff, particularly those in people-facing roles, to help them better understand and improve their own emotional intelligence.

Emotional Intelligence thumbnails on a slider
Emotional Intelligence thumbnails on a slider
Emotional Intelligence thumbnails on a slider
Emotional Intelligence thumbnails on a slider

    Key Audience


    This course is aimed at anyone interested in improving their emotional intelligence (EI), especially those in customer-facing roles.

    Course Topics


    Introduction
    The Four Abilities Of Emotional Intelligence
    The Four Factors Of Emotional Intelligence
    How To Manage Emotional Intelligence
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplneint_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no