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Empathy: The Key To Active Listening

5 Lessons
17-22 Minutes
5 Quiz Questions

Course Overview


In an increasingly digital world, empathy and listening are key skills to have in one’s repertoire now more than ever. Empathy makes the other person feel heard, and helps you build rapport with the person you’re listening to. The course covers empathy, emotional intelligence, identifying the emotions of others, communicating empathy, and empathy in the digital age. Utilize this course among all your staff, particularly those roles which directly interface with customers and clients, to help them understand the role empathy plays in active listening and communication.

Empathy: The Key To Active Listening thumbnails on a slider
Empathy: The Key To Active Listening thumbnails on a slider
Empathy: The Key To Active Listening thumbnails on a slider
Empathy: The Key To Active Listening thumbnails on a slider

    Key Audience


    Geared toward those interested in strengthening their active listening skills

    Course Topics


    What Is Empathy?
    Empathy And Emotional Intelligence
    Identifying Emotions Of Others
    Communicating Empathy
    Empathy In The Digital Age

    Workplaces


    Not Specified

    Course Detail


    Course ID
    bbrnekta_vod

    Time

    17-22 MIN
    Questions
    "5"

    Languages

    en-es

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning