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Employee Motivation: Leading And Motivating Call Center Teams

5 Lessons
15-17 Minutes
3 Quiz Questions

Course Overview


Studies show call centers have an annual turnover rate of 30% to 45%. This training course teaches managers three processes to help them retain call center employees: hire the best people for the job; keep employees motivated; and affirm and reward the team. Viewers are shown how measurements can be used to motivate employees. Having goals, metrics, and key performance indicators (KPIs) provide tangible objectives for employees to work towards. This course illustrates how affirming and rewarding employees has a tangible effect on the whole company. Complete this training course to learn how to create and maintain a successful call center team.

Employee Motivation: Leading And Motivating Call Center Teams thumbnails on a slider
Employee Motivation: Leading And Motivating Call Center Teams thumbnails on a slider
Employee Motivation: Leading And Motivating Call Center Teams thumbnails on a slider
Employee Motivation: Leading And Motivating Call Center Teams thumbnails on a slider

    Key Audience


    Everyone who has a leadership role in a call center

    Course Topics


    Introduction
    Hiring And Post Hiring
    Measure, Monitor and Motivate
    Reward And Affirm
    Summary

    Workplaces


    Offices

    Course Detail


    Course ID
    tqueemlc_vod

    Time

    15-17 Min
    Questions
    3

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no