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Financial Services Business Skills

7 Lessons
23-43 Minutes
20 Quiz Questions

Course Overview


There are a number of unique skills related to banking and financial services employees, particularly those in customer-facing roles, should keep in mind. This video training explores business skills for those working in financial services, focusing on business communication. This video course educates viewers about communication skills needed for different types of business relationships. The course provides examples of what to do when things go wrong, customer service basics, tips for professionalism, and best practices for counting money. Use this video to help your team communicate more effectively, address problems with confidence and ease, and deliver stellar customer service.

Financial Services Business Skills thumbnails on a slider
Financial Services Business Skills thumbnails on a slider
Financial Services Business Skills thumbnails on a slider
Financial Services Business Skills thumbnails on a slider

    Key Audience


    All banking professionals or those working in financial services

    Course Topics


    Cross-Selling
    Internal Communication Standards
    External Communication Standards
    When Things Go Wrong
    Customer Service Basics
    Professionalism
    Counting Money

    Workplaces


    Offices

    Course Detail


    Course ID
    tjhcfsbs_vod

    Time

    23-43 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    No

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no