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Five Phrases To Avoid In Customer Service

9 Lessons
19-39 Minutes
20 Quiz Questions

Course Overview


This online video training educates viewers on the potential risks of negative phrases to customer relationships. Viewers learn how to better choose their words when speaking with the public. This training teaches employees how to recognize the impact their words have on your customers. Examples are shown of how customers react to the phrases to avoid followed by examples of more appropriate ways to respond. Appropriately chosen words make all the difference in gaining and maintaining customer relationships. Any employee a customer could encounter can change how the customer feels about your business. Use this training to better prepare employees to provide excellent customer service.

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Five Phrases To Avoid In Customer Service thumbnails on a slider
Five Phrases To Avoid In Customer Service thumbnails on a slider
Five Phrases To Avoid In Customer Service thumbnails on a slider

    Key Audience


    Customer service representatives and other employees in customer-facing positions

    Course Topics


    Introduction
    I Don’t Know…
    We Can't Do That…
    You'll Have To…
    Just A Second
    No...
    Bonus Tip: Silence When Spoken To
    Face To Face Interactions
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuffph_vod

    Time

    19-39 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no