This online video training educates viewers on the potential risks of negative phrases to customer relationships. Viewers learn how to better choose their words when speaking with the public. This training teaches employees how to recognize the impact their words have on your customers. Examples are shown of how customers react to the phrases to avoid followed by examples of more appropriate ways to respond. Appropriately chosen words make all the difference in gaining and maintaining customer relationships. Any employee a customer could encounter can change how the customer feels about your business. Use this training to better prepare employees to provide excellent customer service.