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Fix The Customer First

6 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


47% of customers say they’ll stop buying from a company if they have a subpar experience. The same study, as described in a blog post from Salesforce, reveals that 76% of customers now say it’s easier than ever to take their business elsewhere. This customer service training module walks customer service personnel through techniques for putting a customer’s needs first. Whether you’re new to the field or a seasoned manager with years under your belt, it’s helpful to sharpen your tools and improve your customer service delivery skill set as the opportunity arises. The course covers what it means to fix the customer’s problem first. The video provides some scenarios, company rules, and possible holdups for the customer. Utilize this course among your customer service staff, especially for those being onboarded, to ensure your team best represents your brand and overall organization.

Fix The Customer First thumbnails on a slider
Fix The Customer First thumbnails on a slider
Fix The Customer First thumbnails on a slider
Fix The Customer First thumbnails on a slider

    Key Audience


    This course is geared at anyone in the customer service industry

    Course Topics


    Introduction
    Examples Of Fixing The Customer First
    The H.E.A.R.D. Technique
    Company Rules
    Holdups For The Customer
    Recap

    Course Detail


    Course ID
    lplnfcfi_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no