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How To Deal With Irate Customers And Callers

6 Lessons
11-31 Minutes
20 Quiz Questions

Course Overview


As a service professional you have likely dealt with a few irate customers. Do you cringe and immediately seek help or worse, do you get angry? Explore the tried and true method to guide unhappy customers through a resolution with this online video training. This four-point plan reminds you the customer is not angry with you; it is not personal. Viewers learn the ASAP technique to diffuse the situation. Employees in customer-facing positions must be armed with all the tools necessary for success, which must include techniques for diffusing escalated situations. Well-equipped employees are more confident and able to deal with irate customers and callers.

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How To Deal With Irate Customers And Callers thumbnails on a slider
How To Deal With Irate Customers And Callers thumbnails on a slider
How To Deal With Irate Customers And Callers thumbnails on a slider

    Key Audience


    All those who work in customer service

    Course Topics


    Introduction
    It's Nothing Personal
    Use The ASAP Technique
    You Can Satisfy Most Of The People Most Of The Time
    Use The Swear Stopper
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuhthi_vod

    Time

    11-31 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no