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How To Deliver Proactive Customer Service

11 Lessons
19-39 Minutes
20 Quiz Questions

Course Overview


This online video training educates viewers on best practices for dealing with customers and potential customers. Viewers learn how to create better customer experiences with proactive customer service. This video gives examples of positive and negative customer interactions during telephone orders, face to face conversations, and complaint calls. This online training explains the three different types of customer service, passive, average, and proactive, and educates employees on how to better serve customers. Employees who know how to make customers feel positive about their experience helps your company become more profitable.

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How To Deliver Proactive Customer Service thumbnails on a slider
How To Deliver Proactive Customer Service thumbnails on a slider
How To Deliver Proactive Customer Service thumbnails on a slider

    Key Audience


    All employees responsible for handling customer service matters

    Course Topics


    Introduction
    Passive Customer Service
    Average Customer Service
    Proactive Customer Service
    Handling Complaints: Passive
    Handling Complaints: Average
    Handling Complaints: Proactive
    Tools Of Proactivity
    Rapport Building Opportunities
    Soft Question Selling
    Review

    Course Detail


    Course ID
    sskupcse_vod

    Time

    19-39 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    11

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no