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How To Have A Service Attitude

9 Lessons
21-41 Minutes
20 Quiz Questions

Course Overview


We have all heard about the power of positivity. Positivity is also about a mindset, and while we are unable to control what has happens around and to us, we can absolutely control how we respond to a given situation. This course takes a deep dive into attitude, and reshaping our approach in a professional environment, though it is certainly applicable to other, every-day situations and interactions. The course talks about choosing your attitude, visualizing success, resisting negative influences, and embracing change. This course is geared toward anyone who is interested in improving their custom service delivery skills, or simply looking for a fresh perspective. Use this course among all levels of your organization to strengthen morale and emulate a company-wide vision of positivity and openness to innovation.

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    Key Audience


    Anyone, from the associate level through executive and senior management

    Course Topics


    Introduction
    Choose Your Attitude In Advance
    Visualize Success
    Demonstrate Humor, Energy And Enthusiasm
    Resist Negative Influences
    Be A “Whatever It Takes” Person
    Embrace Change: Expect It And Accept It
    Be Grateful For What You Have
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskusktp_vod

    Time

    21-41 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no