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How To Improve Your Listening Skills

8 Lessons
14-34 Minutes
20 Quiz Questions

Course Overview


The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. This course helps employees improve their listening skills to provide better customer service and support. There is a big difference between hearing and listening. The video explains this difference and gives vital information on how to be a good listener. This video details the six steps to being a good listener. It gives viewers motivation to apply each step carefully. Ensure workers offer the best possible customer service to every client by using this video to train them.

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How To Improve Your Listening Skills thumbnails on a slider
How To Improve Your Listening Skills thumbnails on a slider
How To Improve Your Listening Skills thumbnails on a slider

    Key Audience


    Customer service workers who handle telephone calls

    Course Topics


    Introduction
    Decide To Be A Better Listener
    Welcome The Caller
    Concentrate
    Keep An Open Mind
    Give Feedback
    Take Notes While You Listen
    Review

    Course Detail


    Course ID
    sskulski_vod

    Time

    14-34 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no