The power of good listening skills should not be underestimated. Good listening skills help workers provide excellent customer service. This course helps employees improve their listening skills to provide better customer service and support. There is a big difference between hearing and listening. The video explains this difference and gives vital information on how to be a good listener. This video details the six steps to being a good listener. It gives viewers motivation to apply each step carefully. Ensure workers offer the best possible customer service to every client by using this video to train them.