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How To Improve Your Questioning Skills

9 Lessons
13-33 Minutes
20 Quiz Questions

Course Overview


Questions are important tools in problem solving, yet most people do not think about them, nor do they know how to ask them properly. Questions are all about seeking information; this training gives you seven different methods and types of questions, all of which are useful in solving customer service problems. Some of the techniques demonstrated in this course concern open and closed ended questions, as well as probing and leading questions. Learn seven new methods for asking questions by watching this online training video, and by understanding how to implement these methods, your customer service skills will greatly improve.

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How To Improve Your Questioning Skills thumbnails on a slider

    Key Audience


    Anyone working in customer service

    Course Topics


    Introduction
    Open-Ended Questions
    Closed-Ended Questions
    Probing Questions
    Echo Questions
    Leading Questions
    The “And…” Technique
    Interpreting Disguised Responses
    Review

    Course Detail


    Course ID
    sskuqtec_vod

    Time

    13-33 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no