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How To Recover From Service Mishaps

9 Lessons
18-38 Minutes
20 Quiz Questions

Course Overview


Everyone has had a bad customer service experience. The outcome is determined by how it’s addressed. As a customer service professional, it is essential you produce an appropriate resolution to all customer problems and illustrate your willingness to address all customer feelings. This training program demonstrates the necessary skills to successfully resolve service issues. Service recovery, as explained in this training presentation, includes what you must do to keep the upset consumer as your customer. No one can afford to lose a customer that could have been saved. This video prepares learners to apply the six-step process to resolve customer issues with a focus on retention.

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How To Recover From Service Mishaps thumbnails on a slider

    Key Audience


    All customer service professionals interested in service recovery techniques

    Course Topics


    Introduction
    What Is Service Recovery?
    Respond Promptly
    Take Ownership
    Apologize Sincerely
    Solve The Problem
    Manage Their Feelings
    Verify Satisfaction
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskusssr_vod

    Time

    18-38 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no