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Identifying Customer Types

5 Lessons
22-26 Minutes
5 Quiz Questions

Course Overview


Understanding the various motivations that drive customer behaviors helps customer-facing employees learn how to tailor their approach based on the customer’s needs. This multimedia training uses some humor to focus on the types of customers workers encounter and how to talk to them. The different types of customers you may encounter include, value shoppers, relationship shoppers, independent shoppers, and “hands off” shoppers. This course demonstrates how to identify what each type of customer wants, and what strategies to use. Use this course to help your customer-facing employees understand how to better meet their customers’ needs.

Identifying Customer Types thumbnails on a slider
Identifying Customer Types thumbnails on a slider
Identifying Customer Types thumbnails on a slider
Identifying Customer Types thumbnails on a slider

    Key Audience


    Anyone in a customer-facing role

    Course Topics


    The Four Main Types Of Customers
    Value Shoppers
    Relationship Shoppers
    Independent Shoppers
    Hands-Off Shoppers

    Workplaces


    Offices

    Course Detail


    Course ID
    tjhcicty_vod

    Time

    22-26 Min
    Questions
    5

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    No

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no