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Improving Customer Rapport

5 Lessons
9-13 Minutes
4 Quiz Questions

Course Overview


One of the most critical factors in cultivating successful business relationships is building customer rapport. Yet far too many businesses are losing sales, profits, and referrals because their customer-facing employees lack the skills necessary to develop effective rapport with customers. Upon introducing learners to the importance of good customer rapport, this course shows the benefits good customer rapport brings to the company and how it shows up in daily customer interactions. Upon learning to establish and sustain customer rapport, learners are motivated to build top-notch rapport with every customer they encounter. Use this course so all employees learn why building and maintaining good customer rapport contributes to the growth of the company and how to acquire relationship-building skills.

Improving Customer Rapport thumbnails on a slider
Improving Customer Rapport thumbnails on a slider
Improving Customer Rapport thumbnails on a slider
Improving Customer Rapport thumbnails on a slider

    Key Audience


    Employees at all levels throughout the organization who engage with customers

    Course Topics


    Introduction
    Establishing Customer Rapport
    Sustaining Customer Rapport
    The Benefits Of Building Customer Rapport
    Summary

    Course Detail


    Course ID
    tqueicra_vod

    Time

    9-13 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no