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Improving Internal Customer Service

8 Lessons
21-61 Minutes
40 Quiz Questions

Course Overview


Good internal customer service contributes to the overall success of the organization. Whenever there’s conflict, drama, or a lack of respect within an organization it can negatively affect the ability to operate efficiently and hamper efforts to deliver great service to external customers. This video training explores improving internal customer service. This video training discusses the importance of understanding your contribution to your organization’s mission. This training demonstrates ways to resolve internal conflicts to improve communication. Every position in an organization relates to every other position. Use this video to educate employees on ways to improve internal customer service.

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Improving Internal Customer Service thumbnails on a slider
Improving Internal Customer Service thumbnails on a slider
Improving Internal Customer Service thumbnails on a slider

    Key Audience


    All employees

    Course Topics


    What Is WACTEO?
    Know Your Organization’s Mission And Your Role
    Internal Service Is Everyone’s Responsibility
    Respect And Embrace Differences
    Recognize The Personal Space Of Others
    Work To Resolve Conflict With Others
    Demonstrate Appreciation
    WACTEO Recap

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuiics_vod

    Time

    21-61 Min
    Questions
    40

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no