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Keeping Your Customers Informed

5 Lessons
8-8 Minutes
0 Quiz Questions

Course Overview


Research shows without good customer communication, one customer’s isolated problem evolves into multiple problems. This course teaches those who communicate with customers how to prevent that from happening. Showing how neglecting or misinforming a customer leads to the loss of the customer, this course demonstrates how to respond and communicate with customers who have a problem or an issue. By learning how to prevent or alleviate a customer’s stress level upon making an inquiry or reporting a problem, learners gain insight and instruction for how to maintain positive, productive communication with the customer and convert their dissatisfaction or frustration into to satisfaction and loyalty. Present this course so all customer service employees know how to convert customers with a problem into loyal ambassadors.

Keeping Your Customers Informed thumbnails on a slider
Keeping Your Customers Informed thumbnails on a slider
Keeping Your Customers Informed thumbnails on a slider
Keeping Your Customers Informed thumbnails on a slider

    Key Audience


    Employees whose job responsibilities include addressing customer problems and complaints

    Course Topics


    Introduction
    Importance Of Customer Updates
    Handling Low Hanging Fruit
    No News Is Still News
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnkyci_vod

    Time

    8-8 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no