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Know Your Business

7 Lessons
9-9 Minutes
0 Quiz Questions

Course Overview


Whether you’re in a role which interacts directly with clients and customers, or you’re simply interested in engaging more and taking a proactive role at the company, this course teaches the foundations to and benefits of knowing your business. This module covers knowing your organizational structure, understanding and being knowledgeable of product and service updates, staying abreast of current information and trends, communicating that information, and using knowledge best practice. Utilize this course among your staff, particularly those who work closely with clients and customers on a regular basis, to ensure they can communicate accurate and relevant business information.

Know Your Business thumbnails on a slider
Know Your Business thumbnails on a slider
Know Your Business thumbnails on a slider
Know Your Business thumbnails on a slider

    Key Audience


    This course is especially geared toward those who interface directly with customers and want to be more in tune with the company for which they work.

    Course Topics


    Introduction
    Know Your Organizational Structure
    Product/Service Updates
    Keeping Your Information Current
    Communicating Product And Service Information
    Using Knowledge Best Practice
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnkybu_vod

    Time

    9-9 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no