Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless contact center representatives conduct professional live chats, the customer may not have a good experience and sales can be lost. After presenting the three types of live chats, this course quickly engages the learner in the techniques and objectives for conducting a professional, productive live chat. As learners are guided through each of the ten criteria for a great live chat, there are occasional pauses for the reflective prompts in the course workbook. This interactive feature enables learners to personalize and apply the elements of an exemplary live chat. Present this course to help your company’s contact center employees conduct effective, high-quality live chats that meet the criteria necessary for customer satisfaction.