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Live Chat Etiquette

4 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


Live chats are increasingly becoming the primary mode of engaging with customers who want answers quickly. But, unless contact center representatives conduct professional live chats, the customer may not have a good experience and sales can be lost. After presenting the three types of live chats, this course quickly engages the learner in the techniques and objectives for conducting a professional, productive live chat. As learners are guided through each of the ten criteria for a great live chat, there are occasional pauses for the reflective prompts in the course workbook. This interactive feature enables learners to personalize and apply the elements of an exemplary live chat. Present this course to help your company’s contact center employees conduct effective, high-quality live chats that meet the criteria necessary for customer satisfaction.

Live Chat Etiquette thumbnails on a slider
Live Chat Etiquette thumbnails on a slider
Live Chat Etiquette thumbnails on a slider
Live Chat Etiquette thumbnails on a slider

    Key Audience


    Employees throughout the company who engage in live chats with customers

    Course Topics


    Introduction - What Is Live Chat?
    Providing A Great Experience For Customers
    Final Tips
    Recap

    Workplaces


    Offices

    Course Detail


    Course ID
    lplnlcet_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    4

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no