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Managing Conflict: Situational Conflict

5 Lessons
12-16 Minutes
4 Quiz Questions

Course Overview


Conflict is a normal part of work because businesses employ people who have diverse viewpoints, personalities, goals, and motivations. Seasoned leaders understand that, and they work to anticipate and deal with emerging conflicts before they become disruptive to relationships, work, and the organization. Those who ignore or avoid conflict often experience declining productivity, high employee turnover, and weakened reputations. This course is aimed at those who directly manage employees within their organization, as well as anyone who has an interest in managing difficult situations within a professional environment before it gets out of control. The course explains the five stages of conflict, the five styles of conflict management, and when to employ the various styles. Utilize this course to increase your awareness as a leader to recognize and deal with conflict before it escalates.

Managing Conflict: Situational Conflict thumbnails on a slider
Managing Conflict: Situational Conflict thumbnails on a slider
Managing Conflict: Situational Conflict thumbnails on a slider
Managing Conflict: Situational Conflict thumbnails on a slider

    Key Audience


    Managers and supervisors

    Course Topics


    Introduction
    The Five Stages Of Organizational Conflict
    The Five Styles Of Conflict Management
    When To Use The Different Behavior Styles
    Summary

    Workplaces


    Offices

    Course Detail


    Course ID
    tquemcsc_vod

    Time

    12-16 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no