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Managing Conflict: The Role of the Facilitator

5 Lessons
8-12 Minutes
4 Quiz Questions

Course Overview


Leaders often deal with conflicts as they manage projects and navigate relationships. It therefore makes sense for leaders to possess tools and techniques to help them address and resolve conflicts. If leaders have conflict resolution models to follow, handling these potentially disruptive events becomes less intimidating. Through this on-demand training, you will learn the basics of facilitation, as well as the steps to an effective facilitation. You will also learn how to utilize opposing opinions to make better business decisions. Not all conflicts are disadvantageous and require facilitation, however. Some conflicts drive innovation and creativity. You should be able to recognize these kinds of conflict and harness them to achieve better business results. Utilize the information presented in this training lesson to learn how to effectively manage conflict as a facilitator.

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Managing Conflict: The Role of the Facilitator thumbnails on a slider
Managing Conflict: The Role of the Facilitator thumbnails on a slider
Managing Conflict: The Role of the Facilitator thumbnails on a slider

    Key Audience


    Anyone in a leadership role

    Course Topics


    Introduction
    The Basics Of Facilitation
    The Three Step Mediation
    When To Encourage Opposing Dialogue
    Summary

    Workplaces


    Offices

    Course Detail


    Course ID
    tquemcrf_vod

    Time

    8-12 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no