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Managing Difficult Customers

6 Lessons
8-8 Minutes
0 Quiz Questions

Course Overview


Every customer has their own reason for complaining. As a customer-facing employee your job is to help manage the situation and try to achieve a positive outcome. This video training explores best practices for managing difficult customers. This training explores how to build a relationship with a difficult customer. Viewers learn tips about dealing with upset customers. This training shows examples of techniques to assist a difficult customer. Use this video to educate employees about managing difficult customers and improve their level of service.

Managing Difficult Customers thumbnails on a slider
Managing Difficult Customers thumbnails on a slider
Managing Difficult Customers thumbnails on a slider
Managing Difficult Customers thumbnails on a slider

    Key Audience


    Everyone in a customer-facing role

    Course Topics


    Introduction
    Customers Will Be Different
    Steps For Handling Difficult Customers
    How To Treat Upset Customers
    Closing The Conversation
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnmdcu_vod

    Time

    8-8 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no