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Managing Upset Customers

5 Lessons
11-15 Minutes
4 Quiz Questions

Course Overview


Working with upset customers takes skill and finesse. With the right training, you can learn how to address conflicts positively and effectively. Use this training course to learn the skills needed to address and solve customer issues. This course teaches customer-facing employees about the right tools for addressing customer conflicts. Viewers also learn how to demonstrate the right attitude when discussing a customer’s issues, such as staying calm and building a connection. Customers can become upset for many different reasons. With this training course, your team will learn the specific behaviors and attitudes to adopt to resolve customer conflicts.

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Managing Upset Customers thumbnails on a slider
Managing Upset Customers thumbnails on a slider
Managing Upset Customers thumbnails on a slider

    Key Audience


    All customer-facing employees

    Course Topics


    Introduction
    Use The Right Tools
    Have The Right Attitude
    Find The Right Solution
    Summary

    Course Detail


    Course ID
    tquemucu_vod

    Time

    11-15 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no