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Managing When: Criticizing A Team Member’s Work

1 Lessons
5-9 Minutes
4 Quiz Questions

Course Overview


What do you say when you need to get an employee back on track from poor performance? Employees will not respond well if they feel like they are being attacked. This course demonstrates how to deal with a performance issue in a productive manner. This course explores a communication strategy to keep the conversation more objective and less personal, thus diffusing any potential hostility the employee may feel. Learn how to present the facts, seek agreement that there is an issue, and set expectations and goals for a resolution. Utilize the information here and make providing feedback easier and more effective. This course is part of the Managing When series on workplace communication. These short vignettes present common communication dilemmas in the workplace.

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    Key Audience


    Managers or supervisors who must provide critical feedback to an employee

    Course Topics


    Criticizing A Team Member’s Work

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuwswctm_vod

    Time

    5-9 Min
    Questions
    4

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes