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Managing Workplace Conflicts, Healthcare Version

7 Lessons
19-29 Minutes
10 Quiz Questions

Course Overview


When a conflict arises at work do you find yourself handling it in the same way every time? Maybe you try to avoid it or just give in so you really don’t have to deal with. Both approaches are conflict positions that don’t get to the real concern. This online training video explains all five of the most common conflict positions and demonstrates the best option for resolution. Tactics such as avoiding, accommodating, competing, compromising or collaborating are used to in many different conflict scenarios. Each position may seem to work, but for how long and at what cost? Experience this training program to find out how to be the most effective overall in delivering winning outcomes. Workplace conflicts are disruptive and uncomfortable. Accepting that conflict happens, but knowing a resolution is possible makes it a little easier get through.

Managing Workplace Conflicts, Healthcare Version thumbnails on a slider
Managing Workplace Conflicts, Healthcare Version thumbnails on a slider
Managing Workplace Conflicts, Healthcare Version thumbnails on a slider
Managing Workplace Conflicts, Healthcare Version thumbnails on a slider

    Key Audience


    Anyone involved in health care interested in learning conflict resolution techniques

    Course Topics


    Introduction
    Avoiding
    Accommodating
    Competing
    Compromising
    Collaborating
    Conclusion

    Course Detail


    Course ID
    crmlmwch_vod

    Time

    19-29 Min
    Questions
    10

    Languages

    en

    video format

    SD-Wide

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no