Course Overview
Every contact with a customer is a moment of truth and when something doesn’t go well, you define your value. This one-minute video explains five things to include in each contact to deliver great value to the customer.
Key Audience
Anyone in a customer-facing role
Course Topics
Moments Of Truth In 1 Minute
Course Detail
Course ID
lplnmotr_m_vod
Time
1-1 MIN
Questions
Languages
en
video format
HD
captions
No
Resources
Yes
Lessons
1
Remediation
Yes
Bookmarking
Yes
Feedback
Yes
Microlearning
Yes