View All Courses

Moments Of Truth In 1 Minute

1 Lessons
1-1 Minutes
0 Quiz Questions

Course Overview


Every contact with a customer is a moment of truth and when something doesn’t go well, you define your value. This one-minute video explains five things to include in each contact to deliver great value to the customer.

Moments Of Truth In 1 Minute thumbnails on a slider

    Key Audience


    Anyone in a customer-facing role

    Course Topics


    Moments Of Truth In 1 Minute

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnmotr_m_vod

    Time

    1-1 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes