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Perfecting The Customer Experience

6 Lessons
31-39 Minutes
8 Quiz Questions

Course Overview


The drive for convenience has changed in the past 30 years which means businesses must design and sell new products and services accordingly. Failing to create the customer experience relative to all customer interactions is one of the main reasons businesses today are struggling. This course shows learners how to win the hearts and minds of the people who keep a company in business — their customers. In a comprehensive, humorous and straight forward manner, this course explains why customers behave the way they do and how organizations can more effectively meet their needs. Present this course so all employees learn the effect of constant connection on customer behavior, the importance of marketing, and how smart businesses have learned to think smaller in order to grow.

Perfecting The Customer Experience thumbnails on a slider
Perfecting The Customer Experience thumbnails on a slider
Perfecting The Customer Experience thumbnails on a slider
Perfecting The Customer Experience thumbnails on a slider

    Key Audience


    Employees at all levels in all types of businesses who interact with customers

    Course Topics


    What Is The Customer Experience?
    The Importance Of Convenience
    Think Small To Win Big
    The Two Essential Ways To Market To Your Customers
    Providing Meaning To Your Customers
    The Four Parts Of The Perfect Experience

    Workplaces


    Offices

    Course Detail


    Course ID
    tjhcpcex_vod

    Time

    31-39 Min
    Questions
    8

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    6

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no