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Process and Quality Basics

7 Lessons
19-26 Minutes
7 Quiz Questions

Course Overview


Customers can share their experiences with your business easier and to a wider audience than ever before, and the experiences they are sharing are about the quality of your company’s goods and services. This video training explores the basics to evaluate and improve quality for your business. This training explores the background of the business analysis of process and quality. Viewers learn about the key concepts of PDCA cycle. This video explores analysis of manufacturing defects and variations, and the use of control charts. Quality improvement is an opportunity related to all product and service industries. This video explains the basics of process and quality in the business environment and puts everything in the context of the history of quality and process management.

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Process and Quality Basics thumbnails on a slider
Process and Quality Basics thumbnails on a slider
Process and Quality Basics thumbnails on a slider

    Key Audience


    All employees

    Course Topics


    Quality Experiences
    The Artisan Era
    The Industrial Revolution
    Enter Statistics: Shewhart's Contributions
    Japan's Turnaround
    America Wakes Up
    TQM to Now (TQM, 6 SIGMA, LEAN)

    Workplaces


    Course Detail


    Course ID
    vadopqba_vod

    Time

    19-26 Min
    Questions
    7

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no