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Questioning Skills

7 Lessons
9-9 Minutes
0 Quiz Questions

Course Overview


It is imperative to ask the right questions when engaging with customers. One negative experience is all it takes for a customer to leave, and word of mouth and social media are extremely powerful influences. This training module covers the purpose of asking questions, various types of questions, getting answers, and conversation control. Utilize this course as your train new customer service representatives and as an opportunity to assist existing agents in brushing up on their communication skills when interacting with customers.

Questioning Skills thumbnails on a slider
Questioning Skills thumbnails on a slider
Questioning Skills thumbnails on a slider
Questioning Skills thumbnails on a slider

    Key Audience


    This course is aimed primarily at those who interface directly with customers on a regular basis as part of their job.

    Course Topics


    Introduction
    Why We Ask Questions
    Different Questioning Types
    Other Question Types
    Getting Answers
    Conversation Control
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnqski_vod

    Time

    9-9 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    7

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no