View All Courses

Remarkable Customer Service

8 Lessons
28-36 Minutes
8 Quiz Questions

Course Overview


The key difference between a thriving company and a struggling company is their quality of customer service. This gives businesses and their employees who offer remarkable customer service experiences the ultimate competitive advantage. Delivering on its title, this course teaches learners, from business owners to cashiers, the difference between excellent customer service and poor customer service. Refreshing and entertaining, this course effectively shows how and why excellent customer service is critical to high levels of customer loyalty and retention. Present this course to ensure all employees who engage with customers understand what motivates customers, how to anticipate their needs, and communicate with them effectively, yet respectfully.

Remarkable Customer Service thumbnails on a slider
Remarkable Customer Service thumbnails on a slider
Remarkable Customer Service thumbnails on a slider
Remarkable Customer Service thumbnails on a slider

    Key Audience


    Employees at all levels whose jobs include engaging with customers

    Course Topics


    The Value Of Remarkable Customer Service
    Names And Greetings
    The Three Magic Words Of Customer Service
    When, If, And How To Go Off-Script
    Striking A Balance Between Too Formal And Too Casual
    How To Express Empathy
    How To Tell Your Customers No
    Anticipating Customer Needs

    Workplaces


    Offices

    Course Detail


    Course ID
    tjhcrcse_vod

    Time

    28-36 Min
    Questions
    8

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no