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Resolving Conflict When: It’s Someone Else’s Fault

1 Lessons
3-8 Minutes
5 Quiz Questions

Course Overview


Have you ever been blamed for someone else’s mistake? The natural reaction may be to try and shift blame back to the person who made the mistake, but that does not work. Shifting the blame takes time and energy away from solving the problem, which is the ultimate goal. Ignore the injustice of being blamed for something you did not do and focus on solving the problem. This video demonstrates how to respond when a mistake is brought to your attention. Use the communication tips in this course to help solve the problem and move on from a mistake. This course is part of the “Resolving Conflict When…” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.

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    Key Audience


    Any employee looking for communication tactics for dealing with a situation where an error in someone’s work is discovered

    Course Topics


    It’s Someone Else’s Fault

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuwswsef_vod

    Time

    3-8 Min
    Questions
    5

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    1

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    Yes