People react differently to criticism, some people get upset, emotional, or defensive. What do you say when a coworker criticizes you? This video presents a communication strategy to deal with criticism, focused on solving the problem. Viewers learn how to get the best results when criticized in the workplace. This course is part of the “Resolving Conflict When…” series on workplace communication. Use the courses in this series to help solve specific workplace issues, whether you are a manager remediating a situation or an individual trying to deal with a problem.