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Retail Face To Face Sales

9 Lessons
10-10 Minutes
0 Quiz Questions

Course Overview


To many customers, the salesperson is the face of the business, which consequently impacts their impression of the organization. In this training course, retail employees are taught these four important areas of sales: why it’s important to look and act professionally, how to acknowledge and greet customers, selling to customers, and helping customers stay informed. With this course, viewers learn how to look and act to make good first impressions with their customers. They learn the importance of knowing their products and using active listening to make customers feel seen and heard. Throughout the module, discussion questions are used to help guide discussion amongst the trainees. Trainees are encouraged to draw from their own experiences as customers and think about their best and worst sales interactions. Use this training to help set your salespeople up for success and help them gain confidence in sales.

Retail Face To Face Sales thumbnails on a slider
Retail Face To Face Sales thumbnails on a slider
Retail Face To Face Sales thumbnails on a slider
Retail Face To Face Sales thumbnails on a slider

    Key Audience


    Salespeople

    Course Topics


    Introduction
    Look And Act Professionally
    How To Acknowledge And Greet Customers
    Know Your Products
    Active Listening
    The Sales Process
    Specials And Memberships
    Sales Completion
    Recap

    Workplaces


    Retail Stores

    Course Detail


    Course ID
    lplnrftf_vod

    Time

    10-10 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    9

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no