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Service Matters

12 Lessons
114-140 Minutes
26 Quiz Questions

Course Overview


Great customer service skills are important in every position throughout the organization. This course shows how any employee, with the right motivation and training, can become a superstar in customer service. Presented as a roundtable discussion, in its entirety this course is the compilation of survey results from hundreds of high-performing service providers from different organizations. Six experts were chosen and as cameras rolled, they freely shared their expertise and insight. Upon completing this course, service employees gain the experience and advice of real-world customer service superstars who show them how they can also become exceptional customer service providers. Present this course to transform your customer service employees into service superstars.

Service Matters thumbnails on a slider
Service Matters thumbnails on a slider
Service Matters thumbnails on a slider
Service Matters thumbnails on a slider

    Key Audience


    Employees and trainees throughout the company who provide service to customers

    Course Topics


    Introduction To Our Group
    Motivation To Excel
    What's In It For You?
    Advice For New Team Members
    Taking Ownership
    Building Rapport
    Handling Bad Days
    Handling Varied Customer Styles
    Is The Customer Always Right?
    Demonstrating You Care
    Who Would Replace You?
    Excellent Customer Service: Natural Or Learned?

    Workplaces


    Not Specified

    Course Detail


    Course ID
    sskusmat_vod

    Time

    114-140 Min
    Questions
    26

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    12

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no