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Service Requests

5 Lessons
8-8 Minutes
0 Quiz Questions

Course Overview


When working with service requests, it’s important to listen to the customer, capture the inquiry, and respond to the customer in a timely, helpful way. This training module covers how to successfully receive and action a service request. This module defines a service request and reviews the different methods by which a customer can contact you. The module continues by discussing how to properly action a service request and when a case should be closed. Lastly, the guiding principles for customer service requests are listed. It should be easy for customers to contact you for service, and for you to respond to the customers. Present this course to help your team understand the important basics of service requests and how to help keep customers happy.

Service Requests thumbnails on a slider
Service Requests thumbnails on a slider
Service Requests thumbnails on a slider
Service Requests thumbnails on a slider

    Key Audience


    Customer Service workers

    Course Topics


    Introduction
    Receiving The Service Request
    Actioning The Service Request
    Guiding Principles
    Recap

    Workplaces


    Not Specified

    Course Detail


    Course ID
    lplnsreq_vod

    Time

    8-8 Min
    Questions
    0

    Languages

    en

    video format

    HD

    captions

    No

    Resources

    Yes

    Lessons

    5

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no