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Six Rules For Better Customer Service

8 Lessons
18-38 Minutes
20 Quiz Questions

Course Overview


Because customer service is the face of most businesses, well-trained customer service employees can be a company’s greatest asset. This step-by-step training video shows workers simple communication techniques to help businesses retain customers and add new ones. By treating a caller like a welcome guest rather than an annoyance, employees can form bonds with customers and boost business. Together, these guidelines show workers how communication techniques they already know and use in daily conversation make them customer service dynamos.

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Six Rules For Better Customer Service thumbnails on a slider
Six Rules For Better Customer Service thumbnails on a slider
Six Rules For Better Customer Service thumbnails on a slider

    Key Audience


    Customer service representatives

    Course Topics


    Introduction
    People Before Paperwork
    Don’t Rush Your Caller
    Be Friendly Before You Know Who It Is
    Don’t Be Too Busy To Be Nice
    Don’t Use Military Language On Civilians
    Be Personally Accountable – Don’t Pass The Buck
    Review

    Workplaces


    Offices

    Course Detail


    Course ID
    sskuscrc_vod

    Time

    18-38 Min
    Questions
    20

    Languages

    en

    video format

    HD

    captions

    Yes

    Resources

    Yes

    Lessons

    8

    Remediation

    Yes

    Bookmarking

    Yes

    Feedback

    Yes

    Microlearning

    no